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• To place and answer calls with the handset, simply lift the handset.
• To place and answer calls using the speakerphone, press SPEAKER. You can use the speakerphone with all Cisco IP Phone 7960 features.
• To place and answer calls using the headset, plug the approved headset into the back of the phone base and press HEADSET. You can use the headset with all Cisco IP Phone 7960 features.
• To change from handset to speakerphone, press SPEAKER and hang up the handset.
• To change from speakerphone to handset, lift the handset.

• To increase or decrease the handset, headset and speakerphone volume, press the VOLUME button up or down. (The VOLUME buttons adjust the volume for the currently active voice receiver).
• To save the volume setting, press settings and then press the Save soft key.

• Press the VOLUME key to hear a sample ring.
• Adjust the ring by pressing the up or down key.
• To save the volume setting, press Settings and then press the Save soft key.

• Press the Settings button.
• Select Ring Type from the Settings Menu.
• Press the Select soft key.
• To scroll through the list of ring types, press the Up and Down scroll key. (Each ring type automatically plays when you select it).
• Press Select and then press the OK soft Key.
• Press the Save soft key to save your selection and exit the Settings menu.

• Press the Hold soft key.
• To return to the call press the Resume soft key. If multiple calls are on hold, use the scroll key to select the desired call before you press Resume.

• Press the Directories button.
• Use the scroll key to select the desired call history option: Missed Calls, Received Calls or Placed Calls.
• Press the Select soft key to display the call history list.
• If desired, press the Dial soft key to speed dial a number from the call history list.
  Note: You may need to use the EditDial soft key to add digits to or delete digits from the front of the number. For example: To edit a long distance call, add "91" to the front of the number. If a local call is recorded as a 10-digit number you will need to delete the 50 from the 509 area code, leaving the 9 for outside access).
• When you are finished, press the Exit soft key twice to exit the Directory menu.

• Press the Directories button.
• Use the scroll key to select Corporate Directory.
• Press the Select soft key to display the directory search options.
• Use the scroll key to select the search option: First Name, Last Name, Number.
• Use the numbers corresponding to the letters on the dial pad to enter a name or number to find in the directory. For example: to search for Ralph Doe, press 7 three times quickly to input the R. Use the scroll key to move to Last name. Press the 3 once to select the D. Press the Search soft key.
• Use the scroll key to select "Ralph" if more than one option displays.
• If desired, press the Dial soft key to dial the number.

• During a call, press the Trnsfer soft key. This places the call on hold.
• Dial the number to which you want to transfer the call.
• When you hear ringing, press Trnsfer again, or when the party answers, announce the call and press Trnsfer. (If the party refuses the call, press the Resume soft key to return to the original call).

• Press the CFwdAll soft key. You will hear two beeps.
  
  If you forward your office phone to an on-campus 4-digit extension and the call goes unanswered, the caller will be transferred back to your voicemail. However, if you forward your office phone to an on-campus number by dialing 9-777-xxxx and your call goes unanswered, the caller will be transferred to the voicemail of the "forwarded to" number. This same rule applies if you forward your office phone to your home phone, cell phone or other off-campus number. The caller will be transferred to the voicemail of the "forwarded to" number.
  
  For example:
  x4000 is forwarded to x3000. If x3000 doesn't answer the call, the caller will be transferred to the voicemail of x4000.
  
  If x4000 is forwarded to 9-777-3000 and x3000 doesn't answer the call, the caller will be transferred to the voicemail of x3000.
  
  A flashing right arrow will appear in the upper-right corner of the LCD, indicating that all calls are being forwarded and to where.

• To cancel, press the CFwdAll soft key. You will hear two beeps.

• Press the Settings button.
• Select the Contrast option on the Settings menu.
• Press the Up or Down soft key to set the desired intensity of the display. (You can also use the VOLUME keys to increase or decrease the contrast of the display).
• Press the OK soft key to accept your changes.
• To save this setting press the Save soft key. Otherwise, press the Exit soft key to exit the Settings menu.

• During a call, (the first call is placed as a regular call) press the More soft key and then the Confrn soft key. This will automatically select a new line and place the other party on hold.
• Place a call to another person on or off campus. Remember to dial 9 for off campus and 9,1 for long distance. You will be prompted for long distance access and PIN on each long distance call.
• The maximum number of participants on a call is 8.

Tips

• To end a conference call, all but one party must hang up. Once the conference call initiator disconnects, no new conferees can be added. 
• When placed on hold, other parties cannot hear you but you will be able to hear them. 
• When on a speakerphone you can "mute." The parties will not be able to hear you. 
• In a Trnsfer all parties will be transferred. 

• Access codes for long distance are seven-digit numbers. Codes are generally assigned by department. If you don't know the code for your department, contact your supervisor or ocampos@whitworth.edu.
• To place a domestic long-distance call, dial 9, 1 and the 10-digit number. You will hear two beeps. Enter your seven-digit access code followed by #.
• To place an international call, dial 9, 011, country code, city code and the remainder of the number. It may be several seconds before you hear the beeps as your prompt to enter your access code.